Handle policy questions, claim status, payment dates, and renewals at scale - no queue overflow, no missed call rate spikes.
All languages and accents
Natural conversation
Briano uses a unified brain shared across channels, ensuring your brand speaks with one clear, reliable voice.
All languages and accents
Natural conversation
No wait times, 24/7 availability
Smart routing with full context
Customers see referral status, clinic names and authorization windows in seconds. No phone calls, no follow-ups.
Customers submit a reimbursement claim, attach documents, and track approval status, all in chat.
Customers see active policies, used limits, and remaining benefits in seconds, anytime.
Voice
AI voice agents that answer calls, route requests, resolve routine issues, and seamlessly hand cases over to human agents whenever judgment or complex decision-making is needed.
Mute
End call
Outcomes
Web widget & in‑app SDK, WhatsApp, Messenger, Instagram DM, Telegram; Telephony/CCaaS and CRM/ticketing via APIs or connectors.
Intercom, Zendesk (Support & Guide).
Zendesk Guide, Intercom Articles, help centers, sitemaps, policy docs, FAQs, and product feeds.
Email and ticket systems, webhooks, and custom APIs, etc.
